We are here to assist you if you need to cancel or return your order. Typically, we accept exchange, return, or refund requests within 14 days from the date of delivery (subject to the order tracking record).




Note: :

Please note that by successfully completing payment for your order, you are deemed to have accepted the following refund policy by default.


Cancel & ReturnsReport DOA (Dead-on-Arrival)

Order Status Requirements Refund Amount
Cancel orders within
48 hours (before dispatch)
Apply within 48 hours 100% order amount
Cancel orders within
48 hours(after dispatch)
Apply within 48 hours 70% of the order amount
Note: Contact support@gearberry.comto intercept the shipment--full refund for thesuccessful interception, 30% deduction if failed
Cancel orders within
48 hours(before dispatch)
- 95% of the order amount
(deduct 5% processingfee)
Dispatched but
not signed (wrong shipping address)
Package returned to our warehouse and
pass quality inspection.
70% of the order amount
(deduct 10% returnshipping fee
+ 15% restocking fee + 5% processingfee)
Dispatched but not signed 1.Reject the package upon arrival.
2.Package returned to our warehouse ancpass quality inspection.
70% of the order amount
(deduct 10% returnshipping fee +
15% restocking fee + 5% order
processing fee)
Deliverd 1.Initiate a refund within 14 days ofreceipt of the goods.
2.The package is unopened and Sealedand the product is Unassembled.
3.The package is sent and the photos areapproved.
80% of the order amount
(deduct 15% warehouserestocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.

For 3d printers, laser engraver and Ebike Orders:

1.No returns after 14 days of receiving your order.

2.No returns of assembled product.

3.Customer pays shipping both ways (Original shipping cost is withheld from refund).

4.Subject to up to a 25% restocking fee (this is withheld from refund).

5.Ebikes/Bikes that have been Registered in the Buyer's Name officially CANNOT be returned.

6.No returns for small scratch or dirt, except in EXTREME cases of Breakage/Malfunction

7.Returned items for a replacement or refund must be unopend、unassembled and in the original packaging. ( products that were damaged due to improper handling/shipping will be deducted from your cost based on the damage situation of products. )


NOTE: If you attempt to repair the product on your own without Gearberry's approval, you will not be eligible to use the return process outlined on the RETURN & REFUND POLICY page.



Return Process


1.Reply to your order confirmation Email to request which products you would like to return.


2.The attachment provides picture/video proof: the packaging is unopened, the product is unassembled, the package surface is free of stains, watermarks, etc., and waiting for approval.


3.Provide the return tracking number (requires traceability ) and ship out within 10 days from return approval date.


4.After the warehouse inspection is passed, the refund will be made within 3 working days



1. All returns must be authorized within 14 days of receipt of shipment.

2.For returns, a restocking fee of 25% will be applied. Please contact us to obtain a return authorization BEFORE sending back your items. Authorized returns MUST be shipped to our shipping address within 10 days of the return approval date. Unauthorized returns will be rejected. Please note that customers are responsible for all freight charges associated with refused or re-consigned shipments.


Special Note About the Refunds


1.The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method.

2.PayPal refunds may take up to 48 hours.

3.Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries. 

Please feel free to contact us.

If you have other questions or concerns, please contact us